At EMESA MERMER İÇ VE DIŞ TİC LTD ŞTİ presented here by MelodiFruit brand, we are committed to delivering products that meet the agreed specifications and quality standards. Due to the nature of fresh produce and export logistics, the following policy applies:
1. Returns Policy
Exporter products are not subject to return once shipped and delivered, provided that:
- The products match the agreed order specifications (including variety, size, packaging, and quantity), and
- The products comply with the agreed quality standards at the time of shipment.
Returns may only be considered if there is a proven deviation from the confirmed order requirements or contractual agreement, unless otherwise explicitly stated in writing.
2. Refund Policy
Refunds are not automatically granted due to the perishable nature of goods. However, partial or full refunds may be evaluated in cases where:
- There is documented evidence of non-compliance with agreed specifications or quality, and
- The issue is reported within the agreed claim timeframe.
All refund decisions are subject to internal review and supporting documentation.
3. Claims Procedure
A detailed claim policy will be provided to buyers prior to order confirmation, tailored according to:
- The destination country, and
- The specific product ordered.
This claim policy will include:
- Timeframe for submitting claims
- Required documentation (photos, inspection reports, etc.)
- Resolution procedures
Failure to follow the claim procedure or timelines may result in the claim being rejected.
4. Acceptance of Goods
Unless a claim is submitted in accordance with the agreed claim policy, the goods shall be considered accepted by the buyer.
5. Contact Information
If you have any questions about these Terms and Conditions, please contact us.
EMESA MERMER IC VE DIS TIC LTD STI
Liman Mah. Ataturk Bulv. 194/3 Konyaalti / Antalya
Turkey
Website: https://melodifruit.com
Email: info@melodifruit.com
Phone number: +90 536 707 57 13